Asynchronous Notifications

Webhook endpoint for receiving asynchronous notifications from Suki platform

POST /webhooks/notification

Receive asynchronous notifications (partner webhook)

cURL

curl --request POST \
  --url https://sdp.suki.ai/webhooks/notification \
  --header 'Content-Type: application/json' \
  --data '
{
  "encounter_id": "29de56bc-960a-4cd5-b18f-79a798d62874",
  "error_code": "ERROR_CODE_TRANSCRIPTION",
  "error_detail": "Error in transcription",
  "session_id": "20965414-929a-4f71-a3e5-b92bec07d086",
  "status": "failure"
}
'

200

This response has no body data.

• Notification Webhooks are available through the Partner APIs. Sessions created with the Web SDK, Mobile SDK, or Headless Web SDK use the same platform Webhook callbacks.
• Webhooks are available for ambient session and CKG data ingestion events..

Use this endpoint to implement an HTTP endpoint in your application that receives Webhook requests from Suki. During Partner onboarding, provide the endpoint URL to Suki to receive notifications for ambient session and CKG data ingestion events.

Learn more about how Webhooks work and how to implement your own HTTP endpoint to receive notifications in the Webhook overview documentation.

Code examples

Python

from flask import Flask, request, jsonify

app = Flask(__name__)

@app.route('/webhooks/notification', methods=['POST'])
def handle_webhook():
    """
    Webhook endpoint to receive notifications from Suki platform.
    This endpoint should be hosted by your application.
    """
    # The payload is received in the request body from Suki
    data = request.get_json()  # This is the payload sent by Suki

    if not data:
        return jsonify({"error": "Invalid request"}), 400

    status = data.get("status")

    if status == "success":
        # Handle success notification
        session_id = data.get("session_id")
        encounter_id = data.get("encounter_id")
        sessions = data.get("sessions", [])
        additional_info = data.get("additional_info")

        print(f"Session {session_id} completed successfully")
        print(f"Encounter ID: {encounter_id}")
        print(f"Total sessions: {len(sessions)}")
        if additional_info:
            print(f"Additional info: {additional_info}")

        # Access links to retrieve content
        if "_links" in data:
            links = data["_links"]
            print("Available links:")

            # contents is an array of Link objects
            if "contents" in links:
                print("  Session contents:")
                for link in links["contents"]:
                    print(f"    {link.get('method')} {link.get('href')} - {link.get('name')}")

            # encounter_content is an array of Link objects
            if "encounter_content" in links:
                print("  Encounter content:")
                for link in links["encounter_content"]:
                    print(f"    {link.get('method')} {link.get('href')} - {link.get('name')}")

            # transcripts is an array of Link objects
            if "transcripts" in links:
                print("  Transcripts:")
                for link in links["transcripts"]:
                    print(f"    {link.get('method')} {link.get('href')} - {link.get('name')}")

            # status is an array of Link objects
            if "status" in links:
                print("  Status:")
                for link in links["status"]:
                    print(f"    {link.get('method')} {link.get('href')} - {link.get('name')}")

        return jsonify({"message": "Notification received"}), 200

    elif status == "failure":
        # Handle failure notification
        session_id = data.get("session_id")
        encounter_id = data.get("encounter_id")
        error_code = data.get("error_code")
        error_detail = data.get("error_detail")

        print(f"Session {session_id} failed")
        print(f"Encounter ID: {encounter_id}")
        print(f"Error Code: {error_code}")
        print(f"Error Detail: {error_detail}")

        return jsonify({"message": "Failure notification received"}), 200

    else:
        return jsonify({"error": "Unknown status"}), 400

if __name__ == '__main__':
    app.run(port=3000)

TypeScript

import express from 'express';

const app = express();
app.use(express.json());

app.post('/webhooks/notification', (req, res) => {
  /**
   * Webhook endpoint to receive notifications from Suki platform.
   * This endpoint should be hosted by your application.
   */
  // The payload is received in the request body from Suki
  const data = req.body;  // This is the payload sent by Suki

  if (!data) {
    return res.status(400).json({ error: 'Invalid request' });
  }

  const status = data.status;

  if (status === 'success') {
    // Handle success notification
    const sessionId = data.session_id;
    const encounterId = data.encounter_id;
    const sessions = data.sessions || [];
    const additionalInfo = data.additional_info;

    console.log(`Session ${sessionId} completed successfully`);
    console.log(`Encounter ID: ${encounterId}`);
    console.log(`Total sessions: ${sessions.length}`);
    if (additionalInfo) {
      console.log(`Additional info:`, additionalInfo);
    }

    // Access links to retrieve content
    if (data._links) {
      const links = data._links;
      console.log('Available links:');

      // contents is an array of Link objects
      if (links.contents) {
        console.log('  Session contents:');
        links.contents.forEach((link: any) => {
          console.log(`    ${link.method} ${link.href} - ${link.name}`);
        });
      }

      // encounter_content is an array of Link objects
      if (links.encounter_content) {
        console.log('  Encounter content:');
        links.encounter_content.forEach((link: any) => {
          console.log(`    ${link.method} ${link.href} - ${link.name}`);
        });
      }

      // transcripts is an array of Link objects
      if (links.transcripts) {
        console.log('  Transcripts:');
        links.transcripts.forEach((link: any) => {
          console.log(`    ${link.method} ${link.href} - ${link.name}`);
        });
      }

      // status is an array of Link objects
      if (links.status) {
        console.log('  Status:');
        links.status.forEach((link: any) => {
          console.log(`    ${link.method} ${link.href} - ${link.name}`);
        });
      }
    }

    return res.status(200).json({ message: 'Notification received' });
  } else if (status === 'failure') {
    // Handle failure notification
    const sessionId = data.session_id;
    const encounterId = data.encounter_id;
    const errorCode = data.error_code;
    const errorDetail = data.error_detail;

    console.log(`Session ${sessionId} failed`);
    console.log(`Encounter ID: ${encounterId}`);
    console.log(`Error Code: ${errorCode}`);
    console.log(`Error Detail: ${errorDetail}`);

    return res.status(200).json({ message: 'Failure notification received' });
  } else {
    return res.status(400).json({ error: 'Unknown status' });
  }
});

app.listen(3000, () => {
  console.log('Webhook server listening on port 3000');
});

Body

application/json

Webhook payload Suki sends when session processing fails.

encounter_id · string

Id of the encounter to which the payload belongs.

Example:

"29de56bc-960a-4cd5-b18f-79a798d62874"

error_code · string

Error code.

Example:

"ERROR_CODE_TRANSCRIPTION"

error_detail · string

Details of the error, if any.

Example:

"Error in transcription"

session_id · string

Id of the session that failed.

Example:

"20965414-929a-4f71-a3e5-b92bec07d086"

status · string

Example:

"failure"

Response

200