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Suki Support is available 24/7 to help you with any issues you may have.

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Self Help

If you are having an issue with your integration, you can try the following:
1

Check the FAQs

  • Refer to our FAQs for answers to common questions.
  • Refer to our API FAQs for answers to common questions about the Suki APIs.
  • Refer to our Web SDK FAQs for answers to common questions about the Suki Web SDK.
  • Refer to our Mobile SDK FAQs for answers to common questions about the Suki Mobile SDK.
2

Ask the AI Assistant

Our documentation is powered by AI. If you are stuck, you can ask the AI assistant for help. You can find the AI assistant search bar on the bottom center of the page.
AI Assistant

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Suki Support Helpdesk

If our FAQs and AI assistant was not able to provide answers, or you are having an issue in production, you can contact us at support@suki.ai. To help us resolve your issue faster, please include the following details in your email:
  • Full error message: The complete text of the error, including any associated error codes.
  • SDK or API version: The exact version of the Suki SDK and API you are using.
  • Partner ID: Your assigned partner identifier.
  • Timestamp: The UTC timestamp of when the issue occurred.
  • User identifier field: The field your tokens use to identify the user (e.g., sub, email).
Always use the GA APIs and keep your SDKs up to date.We regularly update the Suki SDKs and APIs with new features and performance improvements. For the best experience, we recommend always using the latest version of the SDKs and APIs.

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Next Steps

Refer to our FAQs for answers to common questions.